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Terms & Conditions

Product Terms & Conditions

If your item is faulty or damaged on arrival please use the freepost label to return it to us stating your reason for return and if you would like us to send you a replacement.

  • You have 10 days from the day of receipt to return any faulty or damaged goods
  • You can return goods via any UK Post Office to freepost address PO Box 45, Uttoxeter, Staffs, ST14 7GZ
  • Please remember to include your order number, name and address and obtain a Certificate of Posting in case your parcel goes astray
  • In the case of refund we will make a credit adjustment directly to the card you used to purchase your goods


Course Terms & Conditions

Reasonable Adjustments and Learning Support

Move it or Lose it Reasonable Adjustments and Learning Support Form

If you feel you have a physical or learning condition that requires reasonable adjustments please complete the above form and send it to

This could include:

  • Dyslexia
  • Deafness or partial hearing
  • Visual impairment
  • Language difficulties

Terms and Conditions 

Please read the following terms and conditions so that you fully understand what is required of you and what you can expect from Move it or Lose it Ltd. By booking a course with us you are agreeing with the following terms and conditions. If you have any questions about these terms please do not hesitate to contact us.

The full course fee must be received before a learner can be enrolled onto the course. You have 12 months to complete the course from the time of booking. If your employer is funding the course fee this needs to be confirmed by them in writing at the time of booking and we will invoice them. However, as the course delegate you will be responsible for payment should your employer default. Payments can be made by credit/debit card.

A contract will exist as soon as you return your booking form. Places can only be confirmed when full payment has been received.

Prices quoted on any documentation are per person inclusive of VAT. Prices do not include travel to and from the course, accommodation or lunch unless otherwise stated. Move it or Lose it Ltd will not be held responsible for returned cheques due to insufficient funds being available in your account. A £30 admin fee is due for any cheques returned by your bank as unpaid.

Cancellation or transfer by you

Cancellation policy

If you change your mind and do not wish to continue with an online training programme (including FABS and Fast Track FABS) we will offer a refund less an administration fee at £55 provided the request for a refund is given within 14 days from making payment for the training and that you have not accessed any of the training materials (this includes eLearning content and attachments sent to you via email). You will also be required to return any training equipment sent to you.

If you have accessed the training material or your request for a refund is outside the initial 14 days from making payment, we are unable to offer any refund.

If you have booked an in-house course, please be aware we are only able to transfer the place to another member of staff if the course materials have not been accessed and it is requested more than 8 weeks prior to the practical training dates. This will be subject to the administrative fee of £55.

Please be aware that by agreeing to these terms you are entering into a legal agreement stating that you are happy to proceed with your purchase and are doing so by your own freewill.

Transfer Policy

To ensure you have all the information you need and the best possible chance of passing your assessment, all the eLearning must be completed before you attend the practical days training. Should you need to transfer onto another practical course there will be an administration fee, including VAT, of £220.

Cancellation by us

We will always try our best to avoid cancelling a course. If unforeseen circumstances occur that force us to cancel, you will receive a full refund of any fees paid or the opportunity to transfer your place to the same course on another date.

Move it or Lose it Ltd are not held liable for any additional expenses you incur through cancelling the event e.g. travel expenses and accommodation. If there are circumstances beyond our control which cause us to cancel or change your trip such as war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, we will not refund or pay you any compensation or be liable for any other expenses to you.

FABS Online Training

If you are completing your FABS training online and not attending face-to-face practical days, it is your responsibility to ensure you have the capability to complete the training online. This includes a stable internet connection, up to date internet browser, and you must also be able to access Zoom (with video and audio), which is the platform we will use to run the online training. You will need a webcam and sufficient amount of room space so that the Trainer can see you in full i.e. head to toe in camera shot.

If there are technical issues on the day such as losing internet connection, poor internet connection or your video or microphone not working then depending on how much of your training has been affected will determine what to do next. It might require you sending in a video of your exercise demonstration or attending the two days again. We will discuss this with you should we need to and additional charges might apply.

Please be aware that our Transfer Policy and Cancellation Policy apply to the FABS Online Training.

Move it or Lose it Network

Please be aware that completing the FABS Training programme does not permit you to call yourself a Move it or Lose it instructor or use our branding and intellectual property to market your services. It is only by becoming a licensee of the Move it or Lose it network at a cost of £24 per month that you will be able to do so.

We will endeavour to provide the course as described on the promotional material. Please be aware, due to unforeseen circumstances details may need to be altered, however the overall quality of the course will not be diminished and we will endeavour to notify you as soon as possible of any changes.

Limit of liability
Move it or Lose it Ltd is only liable up to the cost of your course and cannot be held responsible for damage and/or loss to your personal possessions.

Your responsibilities
You accept that our courses have a practical component, which if applied inappropriately may involve elements of risk or discomfort. By agreeing to these terms and conditions you take personal responsibility for your own actions. Move it or Lose it Ltd take no responsibility for damage, death or injury caused to you or by you as a result of participation. You must at all times work within your own ability and scope of practice. We reserve the right to refuse your acceptance on a course if we feel it is outside your scope of practice and may put other participants at risk of injury or discomfort. You must be physically able to partake in the course and if you do have any injuries, discomfort or prior knowledge that is relevant to any activities being performed it is your responsibility to make those known. We reserve the right to remove any person from a course if their behaviour is deemed by the tutor to be detrimental to the group, unsafe or adversely affecting the groups’ enjoyment. We will not be liable for any refund in these circumstances. It is your responsibility to ensure that you attend all sessions. Move it or Lose it Ltd will reserve the right to ask you to make up lost time at your own expense, if the tutor feels the extra time is needed. Move it or Lose it Ltd ask that you inform tutor(s) of any time you may miss and discuss how to make this time up if necessary. After qualification it is your responsibility to gain insurance (if appropriate) before you start taking exercise classes and help will be offered with this.

Using the website
You agree not to distribute all or any part of the Website or Online Content and Courses in any medium without our prior written consent. You agree not to (and not to attempt to) circumvent, disable or otherwise interfere with any security related features of the Website or features that (i) prevent or restrict use or copying of content or (ii) enforce limitations on us, the use of the Website or access to the Online Content and Courses;
a. you agree not to knowingly transmit any data or send or submit any content that contains viruses, Trojan horses, worms, time-bombs, key-stroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
b. you agree not to use or access the Website or Online Content and Courses or any part of them for any commercial uses or for the benefit of any third party, including but not limited to:
i. the sale of access to the Online Content and Courses or any associated content;
ii. the solicitation of business in the course of trade or in connection with a commercial enterprise; and
iii. the solicitation of, for commercial purposes, any Visitors or Learners of the Website with respect to their content
c. you agree to use the Website and access the Online Content and Courses in a way which does not infringe the rights of anyone else or restrict or prevent anyone else’s use and enjoyment of the Website, Online Content and Courses.
d. you agree not to ask for, collect or harvest any personal data of any Visitor or Learner of the Website or Online Content and Courses;
e. you agree not to post, upload, email or otherwise transmit to or otherwise cause us to email, transmit or otherwise distribute chain letters, surveys or studies, calls to action, junk mail, pyramid schemes, incentives (monetary or click-based), spimming or spamming, or bulk communications of any kind, whether or not for commercial or non-commercial purposes;
f. you will not copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any content contained on the Website (including without limitation the Online Content and Courses) for any other purposes other than as permitted by these terms and conditions without our prior written consent or the prior written consent of the respective licensors/owners of the content on the Website;
g. you agree not to use the Website or the Online Content and Courses in any manner intended to damage, disable, overburden or impair any Move it or Lose it server or the network(s) connected to any Move it or Lose it server, or disobey any requirements, procedures, policies or regulations of any servers or networks connected to the Website;
h. you agree not to use any high volume, automated, or electronic means to access the Website or the Online Content and Courses (including without limitation robots, spiders or scripts);
h. you agree not to frame the Website or the Online Content and Courses, place pop-up windows over its pages, or otherwise affect the display of its pages;
i. you agree not to access or attempt to access any other Visitor or Learner’s account or falsely state, impersonate, or otherwise misrepresent your identity, including but not limited to the use of a pseudonym or misrepresenting your affiliations with a person or entity, past or present;
j. you agree not to force headers or otherwise manipulate identifiers in order to disguise the origin of any communication transmitted through the Website; and
k.   you agree not to send, knowingly receive, submit, download, use or re-use any material which does not comply with these Terms.
l. you accept that Move it or Lose it Limited as an Amazon Associate earn from qualifying purchases.

Registration and Accounts
You undertake to us that all information provided by you in relation to your Learner Account is and will be accurate, current and complete at all times and that you will maintain and update your information to keep it accurate, current and complete. You acknowledge that if any information provided by you in relation to your Learner Account is untrue, inaccurate,not current or incomplete, we reserve the right to suspend or terminate your access to and use of the Website and your enrolment in the Online Content and Courses.

Student Conduct
Move it or Lose it promotes certain principles of behaviour to encourage a pleasurable learning environment. This means that there are certain expectations placed on learners. By registering with Move it or Lose it Ltd for a Learner account, you agree (in addition to your obligations as a Learner above) that you:
(a) will not let anyone else use your Learner Account;
(b) will not cheat on any assignment or exam relating to the Online Content and Courses, nor share solutions to homework assignments or exams;
(e) will notify the administrators of the relevant Online Content and Courses (“Course Administrator”), immediately if you become aware of any other Learner cheating or breaching these Terms;
(f) will not copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any content for any other purposes other than as permitted by these terms and conditions;
(g) do not misrepresent your relationship with Move it or Lose it nor present any other false information about Move it or Lose it.
We reserve the right to refuse enrolments and/or facilitate transfers or re-assessments if we believe that it will not be in our best interests, that of other participants and/or the individual concerned to attend one of our courses. If you are removed from the course, you will not be entitled to a refund of any monies paid and will still be liable for any outstanding fees due. You shall fully indemnify Move it or Lose it for any loss or damage suffered by Move it or Lose it for breach of clause.

Audio and video recording
Audio and video recording of the course is not permitted without the written permission of Move it or Lose it Ltd. Learners may be filmed and photographed for for assessment/quality assurances purposes.

It is your responsibility to ensure that you are sufficiently fit and adequately equipped to participate on the course. You must tell us of any medical conditions, allergies or dietary requirements at the time of booking. If for any reason you are not in a suitable condition to attend or complete a course or are under the influence of alcohol or drugs, the facilitator or tutor may ask you to leave the course. We will not be liable for any extra expense incurred by this and you will not be able to claim a refund.

Should you have a problem or complaint on your course you must bring it to the attention of our staff as soon as possible and we will try to rectify the problem. If you feel that the problem was not resolved you must inform us in writing within 28 days and we will respond within 28 days to resolve the matter to the satisfaction of both parties.

Course Assessment
You will be informed of assessment methods at the beginning of your course. If you need to retake your practical assessment, this must be done within twelve months of the original assessment date and may require you to travel to another course venue which has to be arranged at your own cost. The cost for re-sitting the practical assessment is £220.00. Any additional assessments may not be at the original venue. If you do not complete your online learning and assessments by the specified deadline  and you’re unable to receive your certificate of completion at the course, you will be required to pay a £20 late submission fee for your certificate.

Reasonable adjustments
Move it or Lose it Ltd will aim to facilitate open access for candidates who are eligible for reasonable adjustment and/or special consideration in assessments, whilst ensuring that the assessment of skills, knowledge, understanding and competence is not compromised. Reasonable adjustments may be agreed to help reduce the effect of a disability or difficulty that may place the candidate at a disadvantage during the assessment process. It is your responsibility to inform Move it or Lose it Ltd or any difficulty or disability that may affect your learning or ability to demonstrate competence.

Appeals Procedure
In exceptional circumstances, if a candidate is in disagreement with their assessor concerning the assessment, the candidate has the right to refer the matter.

We will not pass on your personal details to any third party without your express permission. We may contact you in the future with details of future courses. Please inform us if you wish to be removed from our mailing list.

Move it or Lose it Limited reserves the right to amend these terms and conditions.

Updated July 2020.

Upgraded Booking Terms

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This will refund the cost of changing your training day if you are unable to attend for one of the listed reasons. Are you sure you want to remove it?.